All the while working for other companies John’s yearnings, and oddly enough the restrictions of working for other companies, to whole heartedly help people were bringing him closer to his ultimate career choice.
John began working for a Disaster Restoration Company and was responsible for estimating selling and managing projects such as house fires, water damages, and commercial building failures. John soon found himself as the Emergency Services Coordinator and spent many a night helping people, businesses, and educational facilities that experienced a devastating structural loss.
“I remember one Thanksgiving, putting the turkey in the oven at about 6:30AM...sitting down with the wife having a quiet cup of coffee before we woke up the kids....and yes the phone rings....House Fire....I was gone for 18 hours....Hey it was Thanksgiving....and I was thankful for giving someone in need my help....And I was thankful knowing I had my home my wife my kids and my turkey waiting for me when I got home”
John then Joined a National Disaster Response Company and spent several years on the road from storm to storm town to town and state to state helping people and businesses recuperate from major catastrophic events.
But he couldn’t believe what he saw from the industry, from the contractors, the carriers and from the insured’s.
It was in this period and his vast experiences that John realized the need for a specialized service within the industry, and, with his drive, determination and desire to help;
The CSI Group was Conceived, Created and Launched.
John formed two company divisions Consulting Services International the consulting division and Catastrophe Solutions International the restoration division.
During Hurricane Katrina John’s services were instrumental in over 100 million in claims disputes as well as providing and supervising a labor force of 175 workers for a church / school in the Jefferson Parrish.
“We...well they worked in 12 hour shifts 7 days a week 24 hours a day for 90 days in record temperatures over 110 degrees building 30 temporary elevated classrooms and over 70,000 square feet of elevated decking for the students to return to school and continue their education....There were days I was on site at sun rise, saw the sun set, and watched it rise again...before I realized I never slept, but we got it done on time for the kids”.
As the growing need for impartial, unbiased, honest resolutions became a prevalent requirement and yet a lacking commodity within the Insurance and Construction Industries; John laid down his “hammer and nail” approach to bringing people’s lives and business’s back together and picked up where those before him failed and those competing against him said it couldn’t be done.
“There is an extremely fine line between what is right and what is wrong and an even finer line between doing what is right for the loss or doing something wrong for the money....We’re just here to make sure it’s being done right with everybody’s best interest at heart”.
Over the course of the past eight years John has specialized in providing impartial, third party, support and dispute resolution to the Insurance and Construction Industries, and Individual Property Owners.
Through his vast and well versed resources of knowledge and experiences within the Disaster Restoration, Construction and Insurance Industries; John has provided extensive commercial and residential sales, estimating, project management, and labor support on numerous multi-million dollar projects. He has also provided, and served, by both mutual and Court Appointments, as Appraiser and Umpire on numerous large commercial and residential claims, and has always completed these services with a positive, expeditious and amicable resolve. With his personal demand for honesty and integrity, and his expectation of the same by others, combined with John’s driving force to provide exceptional services, John has earned a strong respect within the Industry as well as within his specialized field of services.
When asked today about the Importance of marketing and customer service, John responded.......
“The key to a successful business is to continuously provide prompt professional and proficient services at a competitive cost...It is not a company with the most locations and the most employees....
It is the company built upon the foundation of reputation, respect and response that will out stand a business of multiple locations with nothing more than a fancy façade and nothing less substandard service....
It is not a company that can respond “Anytime Anywhere”....
It is however, the company that “Will” respond “Every Time Everywhere”!